1. Tell Us What Happened
Answer the pre-written questions about the dispute, the organisation involved, the approximate financial impact and the outcome you want.
Free UK Business Energy Case Check
Find Out Whether Your Business Energy Dispute Appears Worth Pursuing—Free.
Tell us what happened and receive an initial Green, Amber or Red view before deciding whether to pay for detailed support.
We help UK businesses dealing with billing disputes, faulty meters, supplier complaints, broker issues, contract disagreements and other complex business energy problems.
There is no upfront payment, no obligation to proceed and no guarantee of any particular outcome.
Independent support for UK businesses. Not a supplier. Not a broker. Not a law firm.
Problems We Help With
Business energy disputes are often messy, technical and slow. We help businesses understand what may have gone wrong, what information matters and whether further investigation appears worthwhile.
- Incorrect business energy bills
- Faulty or dead electricity meters
- Supplier complaint escalation
- Contract disputes
- Broker disputes
- Missing export payments
- Smart meter failures
- Excessive direct debit demands
- Erroneous transfers
- Unexplained charges
How The Free Case Check Works
The free stage is deliberately short. It is designed to help establish whether detailed paid investigation is likely to be worthwhile.
2. Preliminary Review
We organise the information, identify obvious gaps and prepare a preliminary Green, Amber or Red signal. You may include no more than one key supporting document.
3. Receive Your Result
Your proposed result is reviewed before being sent. You can then decide whether to provide more information, stop or instruct us for detailed fixed-fee support.
Free Case Check
Does Your Dispute Appear Worth Investigating?
Free — No Upfront Payment
Click the button and an email will open with the questions already prepared. Add your answers beneath each question and attach no more than one key supporting document.
The Free Case Check Includes:
- Review of your short case summary
- Basic categorisation of the issue
- Identification of important missing information
- Review of no more than one key supporting document
- A preliminary Green, Amber or Red signal
- A short explanation of the proposed next step
The Free Case Check does not include detailed bill or correspondence review, disputed-charge calculations, complaint drafting, detailed contractual interpretation or Ombudsman preparation.
If the dispute appears worth investigating, you can choose whether to instruct us for fixed-fee paid support. There is no obligation to proceed and no outcome is guaranteed.
Experience Behind The Service
Why Use Energy Dispute Specialist?
The service is built around practical experience in UK business energy, supplier complaints, metering issues, billing disputes and evidence-led complaint preparation.
Business Energy Experience
Experience dealing with UK business energy contracts, supplier processes, billing issues and complaint escalation.
Technical Dispute Focus
Support with complex issues including faulty meters, missing export payments, excessive direct debits, contract problems and supplier delays.
Evidence-Led Approach
Any paid investigation focuses on the available documents, chronology, supplier position and evidence supporting or weakening the dispute.
Your Preliminary Result
What Green, Amber And Red Mean
The signal is an initial view based on the limited information supplied. It is not legal advice, a guarantee of success or a final conclusion on the dispute.
Worth Investigating
The information supplied indicates an apparent issue that may justify a more detailed evidence review.
More Information Needed
There may be a relevant issue, but important facts or evidence are missing before a sensible view can be reached.
Unlikely To Justify Paid Support
Based on the limited information supplied, paying for detailed support is unlikely to be commercially worthwhile.
Next Steps
What Happens Next?
No payment is requested before you receive your reviewed Free Case Check result and decide whether you wish to proceed.
1. Submit Your Case
Answer the prepared questions and attach no more than one key supporting document.
2. Receive Your Signal
You receive a reviewed Green, Amber or Red result with a short explanation of the suggested next step.
3. Choose Whether To Proceed
Suitable cases may be offered fixed-fee paid support. You remain free to proceed, provide more information or take no further action.
Case Examples
Examples Of Issues Considered
These examples show the type of UK business energy problems the service is designed for. They are not guarantees that any particular case will succeed.
- Dead electricity meter causing a large unexplained account credit
- Missing export payments following meter works or MPAN changes
- Incorrect business energy billing or estimated consumption
- Availability charge disputes following metering changes
- Smart meter communication failures
- Supplier responses that fail to address the real complaint
Optional Paid Support
What Happens If The Case Appears Worth Investigating?
A Green or suitable Amber result may lead to an offer of fixed-fee support. The scope and price are confirmed before any paid work begins.
Full Case Review And Action Pack
A detailed review of the agreed evidence, the main factual and technical issues, the apparent strengths and weaknesses, and a structured action plan.
Complaint Pack Preparation
For suitable cases, support may include organising the evidence, developing a detailed chronology and preparing a clear evidence-led supplier complaint.
Complex Complaint Or Ombudsman Pack
Where appropriate, a more extensive pack may be offered for complex supplier complaints, deadlock cases or Ombudsman preparation.
We will investigate the available evidence and build the strongest evidence-led presentation reasonably possible. No outcome, refund, compensation or recovery is guaranteed.
Why Businesses Use An Independent Review
Energy suppliers often rely on complex billing, metering and contract processes that are difficult for business owners to challenge without specialist knowledge.
- Understand whether the supplier’s position appears coherent
- Identify technical or factual issues that may have been missed
- Organise relevant evidence effectively
- Avoid months of unfocused back-and-forth
- Decide whether escalation is commercially worthwhile
What We Are Not
We are not an energy supplier, energy broker or law firm. We do not sell energy contracts and do not provide legal advice.
The Free Case Check is a preliminary factual and commercial view based only on the limited information supplied. It is not a detailed investigation or a guarantee that a dispute will succeed.
Broker Support
For Energy Brokers
Discreet support for complex disputes your team does not have the time or specialist resource to handle internally.
Brokers regularly receive client complaints involving billing errors, metering issues, supplier delays, export problems and historic contract disputes.
We can provide behind-the-scenes support while helping the broker preserve the customer relationship.
- Your client remains your client
- White-label support may be available
- Fixed-fee case reviews
- Support with complex supplier complaints
- Suitable for billing, metering, export and contract disputes
Frequently Asked Questions
Clear answers about the Free Case Check, supporting documents and optional paid support.
Is the Free Case Check really free?
Yes. There is no upfront fee for the preliminary check and no obligation to purchase further support.
How do I submit my case?
Click Check My Case Free. Your email app will open with the questions already prepared. Type your answers beneath each question and send the completed email.
What information do you need?
We need your contact and business details, the supplier or broker involved, a short description of what happened, relevant dates, approximate financial impact, complaint status, desired outcome and any important deadline or deadlock information.
How many documents can I send?
The free stage allows no more than one key supporting document. Reviewing multiple bills, contracts or lengthy correspondence forms part of the paid service.
What does the Free Case Check include?
It includes a preliminary review of your short case summary, basic categorisation of the issue, identification of important missing information and a reviewed Green, Amber or Red signal.
What does the Free Case Check not include?
It does not include detailed bill or correspondence review, construction of a full chronology, disputed-charge calculations, complaint drafting, detailed contractual interpretation or Ombudsman preparation.
What does a Green result mean?
Green means the information supplied indicates an apparent issue that may justify a more detailed evidence review. It does not mean that the dispute will succeed.
What happens after an Amber result?
Amber means there may be a relevant issue, but important facts or evidence are missing. We explain what appears to be needed before a sensible view can be reached.
What happens after a Red result?
Red means that, based on the limited information supplied, paying for detailed support is unlikely to be commercially worthwhile. You are not prevented from pursuing the matter independently.
Does a Green result mean I will win?
No. A Green result means only that further investigation appears potentially worthwhile. It does not guarantee success, compensation, a refund or any other remedy.
When would I be asked to pay?
Payment is requested only after you have received your Free Case Check result, chosen to proceed and agreed the scope and fixed fee for the paid work.
What paid support may be offered?
Depending on the case, suitable support may include a Full Case Review and Action Pack, complaint pack preparation or support with a complex complaint or Ombudsman submission.
Are your paid-service prices fixed?
The scope and fixed fee are confirmed before any paid work begins. Unusual or particularly complex cases may require a separately agreed scope.
Do you work with domestic energy customers?
No. The service is focused on UK business energy disputes.
Are you an energy broker?
No. We do not sell energy contracts or switch suppliers.
Are you a law firm?
No. We provide independent energy dispute review and complaint support, not legal advice.
Can you guarantee a refund or compensation?
No. No result, refund, compensation or recovery is guaranteed.
Unsure Whether Your Business Energy Dispute Is Worth Pursuing?
Start with a Free Case Check. There is no upfront payment, no obligation to proceed and no guaranteed outcome.
Privacy Policy
Data controller: LeSea Ltd, trading as Energy Dispute Specialist
Contact: [email protected]
Last updated: 29 June 2026
Information we collect
Depending on your enquiry or service, we may collect:
- Your name, business name, job title and contact details, When you contact us, we will use your information to respond and assess whether we may be able to help. In your first email, please provide only a brief summary and do not send payment-card details, passwords, identity documents or unrelated personal information. See our Privacy Policy.
- Energy supplier, broker, account, contract, meter and site information
- Bills, contracts, complaint correspondence and other documents you choose to provide
- Notes, evidence and communications relating to your dispute
- Payment and transaction status provided by our payment processor
- Website usage information where you consent to analytics cookies
Please provide only information relevant to your case. Where possible, redact full bank details, payment-card information, identity documents and personal information about unrelated third parties.
Why we use your information
We use information to:
- Respond to enquiries and assess whether we can assist
- Provide the service you purchase
- Review evidence and correspondence
- Prepare draft complaints, responses and case submissions
- Communicate with you about your case
- Manage payments, accounts and business records
- Prevent misuse, protect our legal interests and deal with complaints
- Improve the website where analytics consent has been given
Lawful bases
We normally process personal information because it is necessary to take steps at your request before entering into a contract or to perform a contract with you.
We may also process limited information to comply with legal, tax or accounting obligations, and where necessary for our legitimate interests in operating the service, preventing misuse and establishing or defending legal claims.
Analytics information is processed only where you have given cookie consent.
Sensitive information
Case documents may occasionally contain health, vulnerability or other sensitive personal information. Please include this only where it is genuinely relevant.
Where sensitive information is required for the service, we will use it only for the relevant case and will obtain explicit consent or rely on another lawful condition where permitted by law.
AI-assisted tools
We may use AI-assisted tools to help organise information, analyse documents and prepare drafts.
AI does not make final decisions about your case, determine legal or commercial strategy, make admissions, accept settlements or send external correspondence. Material outputs are reviewed by a person, and you must approve factual statements and external correspondence before use.
Service providers and sharing
We may use service providers including:
- Microsoft 365 and Outlook for email, document storage and communications
- Google services for business records, analytics and operational administration
- Microsoft Clarity for website analytics where consent has been given
- Carrd for website hosting
- Stripe or another payment provider for processing payments
- AI and automation providers where needed to support document organisation, analysis and drafting
We may also share information with an energy supplier, broker, Ombudsman scheme, professional adviser, regulator or authority where you instruct us to do so or where disclosure is legally required.
We do not sell personal information.
International processing
Some service providers may process information outside the United Kingdom. Where required, we take steps to ensure that an appropriate data-transfer mechanism or safeguard is in place.
How long we keep information
- Enquiries that do not become paid cases are normally deleted within 12 months
- Case files may normally be retained for up to six years after the case closes
- Payment and accounting records are retained for the period required by law
- Information may be retained longer where necessary for an active complaint, dispute or legal obligation
Your rights
Depending on the circumstances, you may ask us to:
- Provide a copy of your personal information
- Correct inaccurate or incomplete information
- Delete information we no longer need
- Restrict or object to certain processing
- Provide eligible information in a portable format
- Withdraw consent where processing relies on consent
We do not use solely automated decision-making that produces legal or similarly significant effects.
You may complain to the Information Commissioner's Office if you believe your personal information has been handled improperly.
Contact
For privacy questions or requests, email:
Cookie Policy
Last updated: 29 June 2026
What cookies are
Cookies are small files stored on your device when you visit a website. Similar technologies may also store information on, or access information from, your device.
Cookies and analytics used by this website
Energy Dispute Specialist uses necessary technologies where required for website operation, security and remembering your cookie preference.
With your permission, we also use the following analytics services:
- Google Analytics, to understand website visits, traffic sources, devices and page interactions
- Microsoft Clarity, to understand website usability, navigation and aggregated visitor interactions
These services help us identify technical problems, understand how the website is used and improve its performance and content.
Google Analytics
Google Analytics may use cookies including _ga and cookies beginning _ga_. Depending on the configuration, these cookies may remain on your device for up to two years.
Microsoft Clarity
Microsoft Clarity may use cookies including _clck and _clsk, together with other Microsoft cookies where applicable. These technologies may associate page views into sessions and help produce aggregated website analytics.
Clarity may collect technical and interaction information such as page visits, clicks, scrolling, device type and browser information. It is not intended to record information entered into confidential case documents or email communications.
Your choice
Non-essential analytics cookies are not used unless you select Accept on the cookie banner.
If you select Reject, the website will continue to work without analytics cookies.
You may change or withdraw your choice at any time by clearing the cookies and site data for this website and revisiting it. The cookie banner will then appear again.
Third-party providers
Google Analytics is provided by Google and Microsoft Clarity is provided by Microsoft. These providers may process limited technical and usage information on our behalf under their privacy and security arrangements.
Some processing may take place outside the United Kingdom. Where required, appropriate data-transfer safeguards are used.
Further information
Further information about how personal information is handled is available in our Privacy Policy.
For questions about cookies or privacy, email:
Terms & Disclaimer
Service provider: LeSea Ltd, trading as Energy Dispute Specialist
Contact: [email protected]
Last updated: 29 June 2026
1. About the service
Energy Dispute Specialist provides independent support with business energy complaints and disputes.
Depending on the service purchased, we may:
- Review bills, contracts, correspondence and other evidence
- Identify relevant issues, inconsistencies and missing information
- Prepare an assessment of the available evidence
- Prepare draft complaints, responses and Ombudsman submissions
- Help organise a case and identify reasonable next steps
The exact work included will be stated on the website, payment page, quotation or written service confirmation provided before purchase.
2. What the service does not include
Energy Dispute Specialist is not an energy supplier, energy broker, law firm, regulator or Ombudsman service.
We are not affiliated with Ofgem, the Energy Ombudsman, any energy supplier or any broker.
The service does not provide legal representation, court representation or regulated legal advice. Where legal representation or specialist regulated advice is required, you should consult an appropriately qualified professional.
3. Case acceptance
Submitting an enquiry or purchasing an initial assessment does not guarantee that we will accept the matter for further work.
We may decline or stop work where:
- The matter falls outside our experience or service scope
- Required evidence is unavailable
- Information appears inaccurate, misleading or unlawful
- A conflict of interest exists
- Continuing would be inappropriate or impractical
- Invoices remain unpaid
If we decline paid work before beginning it, the amount paid for that unstarted work will be refunded.
4. Customer responsibilities
You are responsible for:
- Providing complete, accurate and relevant information
- Checking names, dates, figures, account details and factual statements
- Providing requested documents within a reasonable time
- Keeping original documents and evidence
- Meeting supplier, Ombudsman, court or regulatory deadlines
- Reviewing and approving drafts before they are sent or submitted
- Making the final decision about strategy, settlement offers and remedies
You should redact full bank details, payment-card information, identity documents and unrelated third-party information wherever possible.
5. Drafts and external communications
Documents and correspondence prepared by us are drafts unless expressly stated otherwise.
You must check and approve all factual statements and external correspondence before use.
We will not make legal admissions, accept contracts, accept settlements, waive rights or send material correspondence on your behalf without clear written authority.
6. AI-assisted tools
We may use AI-assisted tools to organise evidence, analyse documents and help prepare drafts.
AI does not make final decisions about your case, determine legal or commercial strategy, accept settlements or independently send correspondence.
Material outputs are subject to human review, but you remain responsible for verifying the accuracy of facts relating to your business and account.
7. Fees and payment
The applicable fee and the work included will be shown before payment or confirmed in writing.
Any applicable taxes or additional agreed charges will be shown before you commit to purchase.
Additional work outside the agreed scope will not be carried out without your agreement to the additional fee or revised service terms.
8. Cancellation and refunds
You may cancel before work begins and receive a refund of the fee paid for the unstarted service.
If you cancel after work has begun, we may deduct a reasonable amount for work already completed and non-recoverable costs already incurred.
Once an assessment, review, draft or other agreed deliverable has been substantially completed or supplied, the fee for that completed work is not normally refundable, except where required by law or where the service has not been provided as agreed.
If you are legally acting as a consumer rather than for business purposes, you may have a statutory 14-day cancellation right. If you expressly ask us to begin work during that period, you may be required to pay for work reasonably completed before cancellation. The cancellation right may end once the service has been fully performed with the consent required by law.
To cancel, email:
9. Timescales and deadlines
Any delivery date or response time is an estimate unless expressly confirmed as a fixed deadline in writing.
Timescales may be affected by the volume and quality of evidence, delayed customer responses, supplier responses, Ombudsman processes and other matters outside our control.
Unless expressly agreed in writing, we do not accept responsibility for monitoring statutory, contractual, supplier or Ombudsman deadlines on your behalf.
10. Outcomes and third-party decisions
No guarantee is made that:
- A complaint or dispute will succeed
- A supplier, broker or Ombudsman will agree with the case
- A refund, credit, compensation payment or contract change will be obtained
- A particular remedy or financial outcome will be achieved
Outcomes depend on the available evidence, applicable rules and decisions made by independent third parties.
11. Reasonable care
We will provide the agreed service with reasonable care and skill.
We are not responsible for losses caused by inaccurate, incomplete or late information supplied by the customer, action taken without reviewing our advice, or decisions made by suppliers, brokers, regulators, Ombudsman schemes or courts.
Nothing in these terms excludes or restricts liability or legal rights where doing so would be unlawful.
12. Confidentiality and personal information
We will handle case information with reasonable confidentiality and use it only as necessary to provide and administer the service, meet legal obligations and protect legitimate business interests.
Further information is contained in the Privacy Policy.
13. Complaints
If you are dissatisfied with the service, contact:
Please explain the problem and the outcome you are seeking. We will review the complaint and respond within a reasonable period.
14. Governing law
These terms are governed by the law of England and Wales, subject to any mandatory rights that apply to the customer.
Company Information
Website operator:
LESEA LTD
Trading as Energy Dispute Specialist
Company number: 11902527
VAT registration number: GB 318 6982 63
Registered office:
31 St. Ledgers Road
Bournemouth
Dorset
England
BH8 9BA
Contact:
Email: [email protected]
LESEA LTD is a private limited company registered in England and Wales.
Service information
Energy Dispute Specialist provides independent business energy complaint, evidence-review and case-preparation services.
Energy Dispute Specialist is not an energy supplier, energy broker, law firm, regulator or Ombudsman service and is not affiliated with Ofgem or the Energy Ombudsman.
Prices
Prices displayed to customers will state whether VAT is included or added. Any additional work or charges will be agreed before that work begins.
Intellectual property
Unless otherwise stated, the website text, branding and original materials belong to LESEA LTD and may not be reproduced commercially without permission.
Applicable law
This website is operated by a company registered in England and Wales. The service is subject to applicable UK law and the Terms & Disclaimer displayed on this website.